Returns/Refunds Policy
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I have received a faulty/ incorrect/ defective item. What should I do?
At Happyaza, we thoroughly check your order for any faults or defects before shipping them to you. However, if you do receive a faulty product, please email us at happyaza.in@gmail.com within 7 days of receiving the order. Upon verifying your request, we will replace the faulty product right away.
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I have placed an order for an incorrect phone case/AirPods model. What can I do?
We request you to please confirm your device model before placing an order. Since each of our products is customized, we will be unable to process any returns/exchanges in case of a wrongly ordered product.
How to return:
1. Simply email us at happyaza.in@gmail.com with your order number and the reason for the return. We will provide you with a return address.
2. Securely pack the item(s) in the original packaging. Please write your order # on the outside of the packaging.
3. Mail your return package using a traceable carrier.
4. Once we receive your package, we’ll initiate processing your refund right away.
Refunds will be processed within 1-3 business days upon receipt of the package. The amount will be refunded to your original form of payment.